About Researchcare Africa

Researchcare Africa is a research and management consulting firm which delivers responsive technical assistance and highly specialized management solutions across the Horn and Eastern Africa.   Researchcare Africa was formally known as PREMIER RESEARCH CONSULTANCY (PRC) LIMITED.  To create uniqueness in its business mandate, the name of the organization changed to RESEARCHCARE AFRICA LIMITED without changing its scope.

Researchcare Africa is registered in Kenya and Somalia. We partner with diverse institutions involved in realm of development and humanitarian in addressing their most critical challenges, and enhance their effectiveness and efficiency. Researchcare has a regional office in Nairobi and country office in Mogadishu. The firm has been working in Kenya and Somalia since 2010 and has delivered on the areas of research, assessments, monitoring and evaluation, organizational capacity development, and advisory services.

The day to day activities of Researchcare Africa are undertaken by a multi-disciplinary team of specialists supported by technical staffs strategically based in Nairobi and Mogadishu. We ensure that our clients build more capable organizations, and secure sustainable results for their work. We help organizations in their change processes through strategy, policy and institutional development in delivering services to their valued stakeholders.

Our Vision

The Partner of choice and the leading and acknowledged research and management consultancy firm in Africa.

Our Mission

The best advisor in addressing organization, policy and strategy development through efficient and effective tools in delivering results to our clients while developing long-term relationship and genuine understanding of their needs.

Our Core values

In realizing our mission and vision, Researchcare Africa is guided by three core values. Our commitment to both our clients’ success and our own standards is what sets Researchcare Africa as a world-class professional service organization. Researchcare Africa’s work is built on the foundations of;

Integrity and Confidentiality of our Clients’ Information

We represent our capabilities honestly. We observe appropriate confidentiality of clients’ information. We do not misrepresent our purposes in seeking information. We only make promises we can keep. We take the time to consider our actions and ask whether we can defend them openly today and tomorrow. Integrity at Researchcare Africa also requires courage and accountability. We deliver work of the highest quality by our standards as well as those of our clients. We do not compromise our intellectual integrity for special interests. We share our objective findings with clients even those that may be unpopular in a manner that is both candid and respectful.

Clients Come First

We measure our success by our clients’ success. We make all our resources available to our clients and commit ourselves wholeheartedly to their success. We seek to identify our clients’ real needs, not just deliver good work. In tradeoffs between Researchcare Africa’s and a client’s interest, the client comes first.

Accountability

We are responsible towards ourselves, our clients and their stakeholders. We will provide our services and conduct ourselves with the highest standards of accountability.

Our Dedication to Quality Control

Quality Planning

We work with our clients to analyze and respond to their needs and ensure that management and implementation plans meet their expectations. The specific tools that we have developed and use include management and administrative guides, reporting tools and project management practices.

Consultative

The team employs a participatory management approach and interim progress reports are presented to clients at pre-agreed intervals. Our clients are consulted all the way until we complete our assignments.

Quality Assurance

We complete our assignments at regular intervals to ensure compliance to the Terms of Reference (TOR) and alignment with the assignments’ outcomes and client’s expectations.

Communications

At inception, the team works with client respective staff to develop and agree on the tools, questions and synthesis of the assignments. A communications protocol is agreed that streamlines processes and ensures that stakeholders are provided sufficient notice to meet with the evaluation team.

Quality Control

We employ monitoring and evaluation processes to ensure that our assignments meet expected results. Where divergence is identified, an action plan to remedy deficiencies is immediately developed and implemented.  A key element of our quality management system is establishing trust and open dialogue with partners and clients. To achieve this, we employ a three-pronged approach that includes consultative reporting, on-going communications and monitoring and evaluation.

Our Approach

Researchcare Africa’s aim is to assist you and your organization to go forward with clear purpose.  Researchcare Africa’s approach is practical and results-based, focused on achieving change and building better organizations. Thousands of consultants offer help during change management as do we. But when we do so, it’s in a very different and special way. Many consultants will work for you to get a solution for you, we work with you to understand the problem and get a solution by working with you. Our approach is based on the principle of Co-Creation. Our management and consultants carry out work on the basis of partnership by working out what the organization currently needs, and the best ways to achieve that reality. Our style of working is through a partnership by work together with you.