Research & Assessments
Research is one of the best ways of examining a problem in a bid to find a solution for it. Researchcare Africa has a pool of expertise in carrying out research in various areas. Our researchers are qualified and have extensive knowledge and experience in research. These include general research, environment related environment research, governance, organizational research and food security. We carry out scientific research that is objective, informative to addressing client’s needs within the set timeframe.
Researchcare Africa has several approaches to address the assessment needs of its clients including baseline, midterm assessment, feasibility studies, Livestock and Fisheries impact assessment, Crop Yield Assessment, Post Distribution Assessment of Cash Based Interventions, Resilience Index Measurement and Analysis (RIMA) etc. geared towards the development of responses in order to address the unique circumstances of each specific client. Researchcare Africa’s general approach in conducting such assessments is through the use of tested, internal methodologies and the adoption of best practices. Our data gathering techniques are robust and are based on social science principles, allowing us to gather and validate qualitative and quantitative data. The data is then analyzed and transformed into clear reports so as to provide our clients with accurate, reliable information and insight into their engagements and interventions.
Environmental Impact Assessment (EIA)
Environmental Impact Assessment (EIA) is a critical examination of the effects of a project on the environment. An EIA identifies both negative and positive impacts of any development activity or project, and how it affects people, their property and the environment. Environmental problems are complex, and addressing them requires integrated approaches using a broad skills base. It is a useful aid for decision-making based on the understanding of the environmental implications including social, cultural, and aesthetic concerns which could be integrated with the analysis of the project costs and benefits. our aim is to achieve successful consent with the minimum of fuss that maximises commercial viability. This exercise should be undertaken early enough in the planning stage of projects for the selection of environmentally compatible sites, process technologies and other environmental safeguards.
Perception and satisfaction Surveys
Researchcare Africa has expertise in survey design and analysis, as well as in experimental approaches. Surveys provide powerful insights to policy makers, corporations, and nongovernmental and other organizations seeking to determine the potential impacts of proposed or existing policies. Our survey work, which includes structured, quantitative market research methods and experimental studies, has been applied to a variety of areas, including humanitarian operations and economic impact analysis. We draw on our experience in statistics and data management to develop empirical analyses that help our clients understand the impacts of proposed or existing policies. Our work is objective and fact-based.
Media monitoring & analysis
Media monitoring is a process of collecting publicly available pieces of information mentioning a particular topic. Media monitoring services allow our clients to track what the media (print, broadcast, and online) is saying about the element of focus. we offer comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations. Our comprehensive portfolio of media monitoring solutions that comprise social media analysis, social media research, and adverse event tracking augment quantitative data with qualitative insights to help you gain an edge by better understanding your customers.
Political, social, and economic analysis
Economic impact studies are valuable tools we use to measure the effects of proposed, existing, or ceased economic activity that results from policy and other political and economic changes, and to assess the resulting economic implications. Drawing on our understanding of industry forces and economic theory, we conduct economic impact studies to help identify and measure how changes in regulations, funding flows, technology, and other factors can affect public policy or corporate strategy decisions.
Researchcare Africa has extensive experience in the area of political economy analysis, policy research and effective programming, specifically in relation to good governance, democracy, the political economy of development, public service delivery and poverty alleviation. We have developed both data collection tools and data management systems using information technology and have provided analysis to assist in establishing benchmarks for service delivery in the public sector; established indicators for programme impact evaluation; and targeting strategies and programme planning.
Researchcare Africa’s broad experience, combined with its technical expertise helps clients shape policy outcomes, and prepare for and adapt to the impact of policy changes. We collaborate with leading experts, tailoring our team and methodological approaches to each engagement.
Advisory and policy analysis
With organizations and firms facing constantly changing policy requirements, it has never been more difficult to keep abreast of developments. Global corporations, NGOs, private companies and governments face complex decisions involving proposed legislation, regulations, and policy changes that affect their operations and partnerships.
Clients partner with us to study, analyze and advise on the economic impact of proposed and enacted regulations, legislation and policies across a wide range of issues. Our senior team of economic and public policy experts leverages their experience to determine outcomes and impact of proposed changes, taking into consideration inherent uncertainties and risks in most decisions. Since legislative and regulatory changes are not isolated but often proposed among numerous policy shifts, we analyze the proposals against the backdrop of broader initiatives. We also work with clients on their strategic communications throughout the policy change to gain favour in the court of public opinion. We form concrete, economically defensible and workable solutions to resolve competing public policy considerations with wide-ranging implications.
Use of Mobile Data Application Platform
Regarding our data management approach, we will offer simple, user-friendly tools to make analyses of complex datasets accessible to stakeholders and decision-makers. Researchcare has over 300 tablets and smartphones for online and remote data collection and is able to collect data for reaching more than 10,000 respondents within a week. We will handle data in a comprehensive and consolidated manner to allow various types of analyses. Data is entered into Researchcare Africa web-based data management system to ease standardization and to prepare the various layers of analysis. We aim at providing the database analysis in a format that will allow our clients to verify our work and conduct their own analysis if desired. Therefore, R will produce a simplified data analysis dashboard for our clients for their internal analyses. These dashboards are critical elements in the process of passing the data to managers in a manner that enables them to run complex analyses which filter through a few clicks.
Project managers can easily check the situation on the ground for different groups or locations. Researchcare Africa has an established mobile data collection system that has over time been used by our previous clients. The system provides real-time monitoring through a mobile data collection approach. These dashboards will be linked to provide automatic updates of the indicators as set in the project logical framework. The monitoring system designed by Researchcare Africa has been tested and targets at removing the burden of data management from the project manager in order to emphasize his/her managing role. The monitoring system enables managers to gain timely access to field information in a structured and systematic manner, which allows for a comprehensive understanding of the situation and an appreciation of its complexity. Researchcare will use mobile-based data collection system (ONA) for the household survey and registration when required.
Call center management
In recent years, call centers have become contact centres handling interactions with clients. Whether your customers are reaching out to you by phone, web, mobile, email, chat, or social media, they expect you to have the information they need, and they would want you to give it to them quickly and accurately so they don’t have to contact you again for the same thing.
Researchcare Africa provides call centre consulting to improve the operational performance of clients so as to provide a superior customer experience. We are experts in creating and implementing straightforward and practical solutions to improve the operational performance of organizations. We believe that effective operations are the key to delivering an exceptional customer experience. We focus on call centre operations to find issues that adversely affect how customers interact and perceive organizations.
We specialize in helping our clients develop their customer experience strategy, talent acquisition programs, training curricula, performance management processes, call centre technology roadmaps, and workforce management solutions to ensure that contacts are delivered seamlessly to agents who are prepared to handle the interaction.
|Type of assignment
|Area of focus
|Research on the Progress of Localization in Somalia and Somaliland
|Governance & Stabilization
|Assessment of conflict sensitive programming in ASAL counties
|Governance & Stabilization
|Principles into Practice: Aid Localization in Somalia
|Somalia NGO Consortium
|Governance & Stabilization
|Cost effectiveness analysis for resilience programming for humanitarian donors in Somalia for May to July 2015
|Swiss development co-operation (SDC)
|Somalia and Kenya
|Rapid needs assessment for IDPs, refugee returnees and host community for OXFAM & GIZ for May to June 2015
|Oxfam GB and GIZ
|Health, Re-integration of IDPs/Refugees, Resilience/Protection, Food Security/ Livelihoods
|IDP Intention Survey- Baidoa, Mogadishu and Dollow Districts DRC
|Re-integration of IDPs/Refugees
|Political and risks analysis in Somalia(Somaliland, Puntland and South central Somalia) in April-August 2016
|Somalia stability fund(SSF)
|Governance & Stabilization
|Needs Assessment on Food Security and Wash(Information Gab filling) in Belet Hawa and Luuq districts ( Gedo region) on November 2013
|Food Security, Livelihoods, Water And Sanitation
|Needs Assessment on Food Security, Nutrition and Public Health in Jowhar, Adale, Balcad (middle Shebelle region);Baidoa, Buurhakaba(Bay region) and Kismayo(Lower Juba region) on October and November 2013
|Food Security, Nutrition and Public Health
|Rapid Food Security Needs Assessment in response to drought in Northern Eastern Kenya (Mandera and Wajir) January 2012
|Government Of Kenya
|Governance & Stabilization
|Mandera and Wajir